Quick Calls
Accessibility Statement for the University of Edinburgh Quick Calls Application
Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
This accessibility statement applies to https://quickcalls.unidesk.ac.uk/
This website is run by Information Services, University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to:
- Using your browser settings, change colours, contrast levels and fonts
- Zoom in up to 200% without the text spilling off the screen
- Listen to most of the website using a screen reader (including the most recent versions of Job Access with Speech (JAWS), NonVisual Desktop Access (NVDA) and VoiceOver)
- Use the website even if JavaScript is turned off
Customising the website
AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:
AbilityNet - My Computer My Way
With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:
Additional information on how to customise our website appearance
If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:
How accessible this website is
We know some parts of this website are not fully accessible:
- Navigation may be confusing due to only Level 2 and Level 4 heading labels being used rather than Level 1 and the corresponding nested heading labels
- Not all buttons can be activated using the space bar
- Accessibility Mark Up Language (Aria) is used inconsistently
- Images and logos may not have alternative text
- No indication or feedback that an action button will open a new tab
- Links may be repeated
- There is no specialist help section for accessibility
Feedback and contact information
If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:
or contact the Information Services Helpline on
- telephone +44 (0)131 650 9299
- or via the online contact form Information Services Online Contact Form
- British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:
or contact the Information Services Helpline on
- telephone +44 (0)131 650 9299
- or via the online contact form Information Services Online Contact Form
- British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:
Contact details for the Equality Advisory and Support Service (EASS)
The government has produced information on how to report accessibility issues:
Reporting an accessibility problem on a public sector website
Contacting us by phone using British Sign Language
British Sign Language service
contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.
contactSCOTLAND-BSL service details
Technical information about this website’s accessibility
The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.
The full guidelines are available at:
Web Content Accessibility Guidelines (WCAG) 2.1 AA standard
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The following items to not comply with the WCAG 2.1 AA success criteria:
-
Some images and icons do not have alternative text. Link text may be read out twice incorrectly
- The order of heading tags is not ordered correctly on all pages. Heading levels are occasionally skipped
- Inconsistent use of space bar to activate action button
- Landmark navigation is not always possible because not all content is contained in a landmark
- ARIA (Accessibility Markup language) hidden elements are used inappropriately. Navigation by heading level is not intuitive
- Focus highlighting is inconsistent across the site and thin dotted line on institution selection page is difficult to see
- Card Lookup input and Username Lookup input are announced inconsistently
- No warning that a new tab will open as the result of clicking on a button
- No use of ARIA attributes to identify text inputs with error values therefore invalid form submission and invalid input values are not announced to the user
- No specialist help section provided found for users with accessibility issues
- Not possible to activate a button with the space bar on landing page which is inconsistent with other buttons on site. There is no use of aria-live to indicate dynamic content areas. Screen changes but nothing is announced to the user
- Success or failure of data submission is not reported in ARIA status messages or alerts including opening a new tab. The loading spinner is not announced
Disproportionate burden
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Content that’s not within the scope of the accessibility regulations
At the time of writing, we are not aware of any content that is not out with the scope of the accessibility regulations.
What we’re doing to improve accessibility
We will continue to address the accessibility issues highlighted. Where issues are within our direct control, we will work to provide a significant improvement by August 2021 where resources allow.
While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.
Preparation of this accessibility statement
This statement was prepared on 7th August 2020. It was last reviewed on 21th August 2020.
The site was last tested by the Information Services Group Applications Development Team in July 2020, primarily using Chrome. Chrome was chosen as it has been identified as the most popular browser when using a screen reader. The site was also tested using Internet Explorer as it is still used by around 15% of screen reader users, even though Internet Explorer cannot support many modern features.
The two most popular screen-readers were used to test the site: NVDA (with Chrome) and JAWS (with Internet Explorer) as well as ZoomText (with Chrome) and TextHelp Read&Write (with Internet Explorer).
World-wide usage levels for different screen readers and browers can be found in the WebAIM annual surveys
We tested:
- Spellcheck functionality
- Scaling using different resolutions
- Options to customise the interface (magnification, font, background colour et. cetera)
- Keyboard navigation
- Data validation
- Warning of links opening in a new tab or window
- Information conveyed in colour or sound only
- Flashing or scrolling text
- Operability if JavaScript is disabled
- Use with screen reading software (JAWS and NVDA)
- Assistive Software (TextHelp Read and Write, ZoomText)
- Tooltips and text alternatives for any non-text content
- Time limits